Privacy Policy
1. Introduction
This Privacy Policy explains how Technik Intelligent Management Systems (Technik, we, us) collects and uses personal information when you visit this website or get in touch with us. The Technik Energy Portal product is covered by a separate in-product privacy policy provided to portal users.
2. Information we collect
2.1 Information you give us
When you submit our contact form or otherwise get in touch, we collect the information you provide. This typically includes your name, company or building, email address, phone number and the details of your enquiry.
2.2 Information collected automatically
When you use the website, we may automatically collect technical information for security, diagnostics and service operation. This may include your IP address, browser and device type, operating system, the pages and links you interact with, referring pages and timestamps, collected through cookies and similar technologies.
3. How we use your information
We use personal information to respond to your enquiry and provide the information or services you request, to operate, maintain and secure the website, to understand how the website is used so we can improve it, and to meet our legal and regulatory obligations.
4. Legal basis for processing
Where UK data protection law applies, we process personal information on the basis of our legitimate interests in responding to enquiries and running a secure, effective website; your consent where it is required, for example for optional cookies; and compliance with our legal obligations.
5. Cookies
We use necessary cookies to operate the website and may use analytics cookies to understand how it is used. You can manage cookies through your browser and any cookie notice shown on the site. For more detail, see our Cookie Policy.
6. Sharing your information
We share personal information only with trusted service providers who help us operate the website and respond to enquiries, such as website hosting and form or email delivery providers; where required by law or regulation; or where necessary to protect the rights, property or safety of Technik, our users or others. We do not sell personal information.
7. International transfers
Personal information may be processed in the United Kingdom, the European Economic Area or other countries where we or our service providers operate. Where information is transferred internationally, we use appropriate safeguards where required by law.
8. Retention
We keep enquiry and contact information for as long as necessary to respond to you and for our legitimate business and legal record-keeping purposes. When information is no longer required, we delete or anonymise it.
9. Security
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your rights
Depending on your circumstances and applicable law, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to data portability. To make a request, please get in touch through our contact page. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.
11. Children
This website is intended for business, landlord, building management and professional use. It is not directed at children and is not intended for use by children.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our practices or legal requirements. The updated version will be published on this page and the date at the top will be revised.
13. Contact
For any privacy questions or requests, please get in touch through our contact page, or write to us at Technik Intelligent Management Systems, Unit 6/7 Tey Brook Centre, Brook Road, Great Tey, Colchester, Essex CO6 1JE.