Privacy Policy

1. Who we are

This privacy policy explains how Technik Intelligent Systems ("Technik", "we", "us" or "our") collects, uses and protects personal data when you visit technik-ims.net or interact with us. Technik Intelligent Systems is a limited company registered in England and Wales under company number 08728542, with VAT number GB 172 6382 00 and registered office at Unit 6/7 Tey Brook Centre, Brook Road, Great Tey, Colchester, Essex, CO6 1JE.

For the personal data described in this policy, Technik Intelligent Systems is the data controller. If you have questions about this policy or your personal data, or wish to exercise your rights, contact our data-protection lead at info@technik-ims.net or by post at our registered office above.

2. The personal data we collect

We only collect personal data we need. Depending on how you interact with us this may include contact and enquiry data you give us via the contact form or email (your name, company, email address, telephone number and the content of your message); records of our correspondence; and technical data collected automatically (your IP address, browser, device and operating system, referring pages and the pages you view) through cookies and your visit. We do not intentionally collect special category data (such as health or political opinions) and ask that you do not send such information via the contact form.

3. How we collect your personal data

We collect it directly from you when you use the contact form, email or telephone us; automatically as you use the website, through cookies, server logs and similar technologies; and occasionally from third parties, such as publicly available business sources, where relevant to a business relationship.

4. How we use your data and our lawful bases

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

• Responding to your enquiry and providing what you request — legitimate interests, and/or taking steps at your request before entering a contract.
• Managing our client relationships and providing our services — legitimate interests; performance of a contract.
• Operating and securing the website and preventing misuse — legitimate interests.
• Meeting legal and regulatory obligations — legal obligation.

Where we rely on legitimate interests, we have balanced them against your rights and do not use your data in ways that override them. You can ask us about this assessment, and you have the right to object.

5. Marketing

We do not use your personal data to send marketing emails, newsletters or promotional communications, and we do not build marketing profiles about you. If this changes in future, we will update this policy and, where required, ask for your consent.

6. Cookies and analytics

Our website uses only a strictly-necessary cookie and does not use analytics, advertising or tracking cookies. Because we set no non-essential cookies, we do not operate a cookie-consent banner. Full details are in our Cookie Policy.

To understand how this website is used, we use Cloudflare Web Analytics, a privacy-first, cookieless analytics service. It measures aggregate usage such as page views, referring pages and approximate location derived from your IP address, but it sets no cookies, does not fingerprint your device and does not track you across other websites. We use this information only in aggregate to maintain and improve the site.

7. Who we share your data with

We never sell or rent your personal data. We share it only where necessary, with service providers who help us run the website and our business (our website host and our security and content-delivery provider, Webflow and Cloudflare, and our email and IT providers, all acting on our instructions under contract); professional advisers such as our accountants, insurers and lawyers where reasonably required; regulators, law enforcement or other authorities where required by law or to establish or defend our legal rights; and a successor organisation in the event of a business sale or reorganisation.

8. International transfers

Some of our service providers are based outside the United Kingdom, so your personal data may be transferred to and processed in other countries. Where it is, we make sure an appropriate safeguard is in place — such as the country being covered by UK 'adequacy' regulations, or the use of the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses. You can ask us for a copy of the relevant safeguard.

9. How long we keep your data

We keep personal data only for as long as we need it, after which it is securely deleted or anonymised. In general we keep enquiry and contact-form data for up to 24 months from our last contact unless it becomes part of a client relationship, and client records for the duration of the relationship and for up to 6 years afterwards to meet legal, accounting and contractual requirements.

10. How we keep your data secure

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration — including encryption of data in transit (HTTPS), access controls and contractual security requirements on our suppliers. No internet transmission is completely secure, but we take all reasonable steps to protect your information.

11. Your rights

Under UK data protection law you have the right to be informed about how we use your data (this policy); to request access to your data; to have inaccurate data corrected; to have your data erased in certain circumstances; to restrict processing in certain circumstances; to object to processing based on our legitimate interests; to request transfer of your data (portability) where applicable; and to withdraw consent at any time where we rely on it. To exercise any of these rights, contact info@technik-ims.net. We will respond within one month, normally free of charge, and may need to verify your identity.

12. Automated decision-making

We do not carry out automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

13. Children

Our website and services are aimed at businesses and are not directed at children. We do not knowingly collect personal data relating to children.

14. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, and the "last updated" date shows when it last changed.

15. How to contact us, and your right to complain

For any privacy question or to exercise your rights, contact info@technik-ims.net or write to Technik Intelligent Systems, Unit 6/7 Tey Brook Centre, Brook Road, Great Tey, Colchester, Essex, CO6 1JE. If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; 0303 123 1113; ico.org.uk), though we would appreciate the chance to address your concerns first.